@Page Title

Jineen Basheer (she/her)

Registration and Membership Manager

Jineen drives the Registration and Membership function at PACFA, including registration application assessments, renewal campaigns, register audits, and private health fund compliance. She also oversees PACFA’s relationships with key partners, including private health funds, insurance provider, and police check agency. With over a decade of experience in the not-for-profit sector, Jineen is committed to enhancing the member experience and building a strong, engaged professional community aligned with PACFA’s purpose. 

Sean Scanlon (he/him)

Team Leader, Member Services

Sean oversees PACFA’s Member Services team, ensuring smooth communication and support for registrants. He manages membership processes, responds to enquiries, and upholds PACFA’s professional standards, helping members navigate registration and compliance requirements. 

On extended leave from 19 February 2026

Luke Neri (he/him)

Project Coordinator – Membership Rebates

Luke manages PACFA’s private health fund and rebate processes, overseeing provider number coordination, compliance, audits, reporting, and stakeholder relationships. He works to streamline workflows and enhance member access to private health recognition.

Sitong Pan (she/her)

Senior Registration and Membership Officer

Sitong supports the delivery of PACFA's registration and membership services, providing assistance with member enquiries and registration processes. She helps streamline workflows to ensure a smooth member experience, while contributing to projects that enhance systems, processes, and compliance.  

Alys Bourke (she/her)

Administration and Membership Officer

As part of the Registration and Membership team, Alys is the first port of call for both members and the general public.

Eleanor Wagner (they/them)

Administration and Membership Officer

As part of the Registration and Membership team, Eleanor is the first port of call for both members and the general public.

Sophie Keramidopoulos (she/her)

Head of Practice

Sophie has a rich background in Science and Counselling. Prior to joining PACFA, Sophie worked for not-for-profit organisations as a counsellor for over 10 years, also managing the National Counselling Service for a sexual and reproductive health provider.

Janelle Richardson (she/her)

CIHP Project Officer

Janelle is a proud GunaiKurnai woman with Palawa ties. As the College of Indigenous Healing Practices (CIHP) Project Officer, Janelle drives key initiatives, focusing on a membership framework aligning with Training Standards and completing the Healing Hub project for Indigenous Healing Practitioners' resources.

Lauren Butler (she/her)

Finance and Special Projects Coordinator

Lauren provides finance administration and administrative project support across the organisation.

On extended leave from 23 February 2026

Alex Roberts (she/her)

Ethics Coordinator

Alex is the key contact for concerns relating to practice for our members, and for our Ethics Committee (ECom). Alex will often act as a referral point and offer general support to members with ethical concerns. Alex is also the key contact for members of the public who have concerns about the ethical practice of a PACFA member.

Tyler Hitchens (he/him)

Ethics and Practice Coordinator

Tyler is a PACFA Clinical Registrant specialising in Family Therapy with over 20 years’ experience in youth work, child protection, case management and therapeutic services. He is PACFA’s Ethics and Practice Coordinator, supporting registrants with ethics enquiries and contributing to Good Practice Guidelines to strengthen ethical practice. 

Nghi Robinson (she/her)

Deputy Chief Executive Officer
Head of Education

With a background in science and a dual qualification in Primary and Secondary education, Nghi brings a wealth of knowledge and extensive experience in process and continuous improvement to her role at PACFA. Prior to joining the team, Nghi was the Accreditation Manager at the Australian Psychology Accreditation Council. She has also held senior roles at the Australian Dental Council and the Australia and New Zealand School of Government as well as enjoying over a decade of leadership roles in education across Australia, Japan and the United Kingdom.

Irina Sergeeva (she/her)

Continuing Professional Development Coordinator

Irina is primarily responsible for PACFA’s Professional Development (PD) activities. This includes providing advice and support to the PACFA Colleges and Branches to create and deliver PD opportunities, and to coordinate and deliver existing and new PACFA PD.

Jess (she/her)

Education Projects Officer, Accreditation

As a member of the Education team, Jess provides support across our accreditation services. Her expertise ensures the smooth operation of the accreditation process and enriches the experience for all our members and stakeholders. Jess’ contributions are essential to maintaining the high standards of the accreditation function and member relations, aligning with PACFA’s mission to lead the profession with a commitment to excellence.

Alicia Perry (she/her)

Branch Liaison Officer, Continuing Professional Development

With a background in relationship building and learning and development, Alicia focuses on coordinating and engaging with both internal and external stakeholders to ensure the successful delivery of community CPD events. She plays a crucial role in strengthening the efforts of PACFA leadership volunteers and facilitating their contributions to PACFA’s mission.

Daphane Chan (she/her)

Education Project Support Officer, Accreditation

As part of the Education team, Daphane provides administrative and project support across the education provider accreditation process with a strong focus on accuracy, confidentiality, and stakeholder support. Daphane is passionate about supporting educational quality and continuous improvement processes.  

Shilpa (she/her)

Education Projects Officer, Endorsement

Shilpa comes with extensive experience in the education sector. With focus on evaluating and supporting educational projects she has played a key role in ensuring initiatives align with institutional goals, comply with regulatory standards, and achieve positive outcomes. Shilpa effectively reviews applications, provides strategic endorsements, and monitors progress to ensure quality and success. Passionate about enhancing the educational experience, she thrives in environments that foster innovation and continuous improvement in learning programs and policies.

Hannah Wolf

Communications Coordinator

Hannah is educated in Communications with experience in writing, content creation, and media relations. As the Communications Co-ordinator, she assists in internal and external communications and coordinates campaigns.

Jane Marsden (she/her)

Editor, Psychotherapy and Counselling Journal of Australia (PACJA)

A PACFA-registered clinical counsellor, Jane (MCouns, BA Psych) has edited PACJA, the official e-journal of PACFA, since April 2022. Jane works closely with the PACFA Research Committee, editorial board, authors, peer reviewers, copy editors and other stakeholders to ensure PACJA makes original and significant contributions to evidence-informed theory, policy, and practice for psychotherapy, counselling, and Aboriginal and Torres Strait Islander healing practices.