Current Employment Opportunities
There are currently three opportunities to join PACFA's team. These are:
Branch Liaison Officer, Continuous Professional Development (full-time, ongoing, hybrid working arrangements available)
One of PACFA’s core business functions is education, training and accreditation, and development and provision of high-quality continuous professional development (CPD) courses and events associated with that function. Additionally, the Education team, supported by this role, manages projects related to the requirements of PACFA’s membership with AHPA and NASRHP, as well as broader initiatives in the counselling, Indigenous healing practices and psychotherapy education landscape.
As the Branch Liaison Officer, CPD, you will coordinate and engage with both internal and external stakeholders to ensure the successful delivery of community CPD events. Reporting directly to the Head of Education and working closely with the PD Coordinator, you will play a crucial role in supporting our Branch, College, and Interest Group convenors and leadership members, primarily volunteers.
Some of your key responsibilities will include:
- coordinating and managing CPD events and courses, including end to end logistics and administration,
- acting as the key liaison for CPD related queries, supporting various leadership volunteers, internal and external stakeholders,
- providing high level administrative support and maintaining information systems to ensure high quality customer service, and
- working collaboratively to continuously improve our processes and systems, and assist in the development of policies, procedures and guidelines.
About you
You are a highly organised professional with excellent planning, data management and administration skills. You thrive in dynamic environments that require you to manage multiple priorities and meet strict deadlines. Your exceptional communication skills and proactive approach enable you to interact effectively with a variety of stakeholders and act with diplomacy.
You have:
- a positive and proactive attitude with a strong focus on delivering excellent customer service,
- outstanding organisational and time management skills, including attention to detail and the ability to manage competing deadlines, and
- experience in drafting policies, processes, and guidance documents.
It would be beneficial, though not essential, if you also have:
- experience or knowledge in iMIS, Higher Logic, and WordPress,
- event management and logistics; or
- a relevant tertiary qualification.
If you feel this role is right for you, please submit your application via Seek including a brief cover letter, your resume and your responses against the selection criteria found in the Position Description. Please email Olivia at [email protected] to request a copy of the Position Description, including the selection criteria.
Applications that do not address the selection criteria will not be considered.
Please note that shortlisting will commence immediately with applications closing at close of business hours on Tuesday 30 April 2024. Only shortlisted candidates will be contacted.
Registration and Membership Officer (full-time, ongoing, hybrid working arrangements available)
The Registration and Membership Officer is responsible for increasing the recruitment and retention of PACFA Registrants and Members by providing improved customer service and streamlining member services.
Reporting directly to the Registration and Membership Manager, the successful candidate will be a key point of contact for our most important stakeholders: our Registrants and Members. The role provides assistance with new applications and renewals, and administrative support to Registrants, Private Health providers, and other stakeholders. It also involves working closely with the Registration and Membership Manager to streamline services to Private Health Insurers, government agencies, and other partner organisations.
Key responsibility areas
- Answer calls and email queries from Registrants and Members as part of the Registration and Membership team
- In consultation and conjunction with the Registration & Membership Manager execute the annual membership renewal campaign, annual audit, new member campaigns and other key member campaigns and initiatives as required
- Liaise with Registrants and Members to update records and process renewals
- Support relationships with external stakeholders
- Proactively work to improve Registration processes and identify gaps in PACFA’s Registrant and Member information and products
- Ensure the accuracy and currency of website information about Registration, joining, and renewal processes
- Initiate and run process improvement projects
- Proactively support the increased recruitment and retention of Registrants and Members
- Deliver agreed KPIs and work plan goals as identified annually with the Registration and Membership Manager
Key selection criteria
- Proven ability to provide exceptional customer service and support
- Proven ability to manage high volumes of phone calls, emails, administrative and support tasks
- High-level interpersonal, written, and verbal communication skills
- Ability to manage and prioritise competing tasks
- Well-organised; able to manage own workload to meet deadlines
- Friendly, positive, and collaborative; able to work well within a small team
- High level of initiative
- Highly computer literate: able to switch easily and efficiently between multiple programs, with a minimum typing speed of 60 WPM
Advantageous experience
- Experience working with members or volunteers in a not-for-profit environment environment
- Proficiency with IMIS, Higher Logic, and Microsoft 365
- Interest in the counselling and psychotherapy field
Please submit your CV and Cover Letter via Seek; applications will be assessed as they are received. Applications close on 30 April 2024 or earlier if a suitable candidate is found.
Senior Education Projects Officer, Accreditation (full-time, ongoing, hybrid working arrangements available)
One of PACFA’s core business functions is education, training and accreditation, and development and delivery of timely and high-quality accreditation services associated with that function. Additionally, the Education team, supported by this role, manages projects related to the requirements of PACFA’s membership with AHPA and NASRHP, as well as broader initiatives in the counselling, Indigenous healing practices and psychotherapy education landscape.
As the Senior Education Project Officer, Accreditation, you will coordinate the effective development of accreditation, monitoring, reviewing and reporting of accreditation activities. Reporting directly to the Head of Education, you will play a crucial role in providing high-level administrative and secretariat support to the Head of Education, the Accreditation Committee and Accreditation Assessment Teams.
Some of your key responsibilities will include:
- coordinating and attending site visits and monitoring the development and implementation of accreditation standards, policies and processes,
- acting as the key liaison for accreditation related queries, liaising with education providers, assessors and other key stakeholders,
- managing the preparation of agendas, minutes and reports for accreditation committees and teams, and
- working collaboratively to continuously improve our processes and systems and reviewing and developing accreditation standards, policies, procedures and guidelines.
About you
You are a highly organised professional with effective planning, data management and administration skills with the ability to prioritise competing tasks to ensure all work is completed to a high standard by set deadlines. You will utilise your superior problem solving, analytical and judgement skills when required to work independently. Your exceptional interpersonal skills and proactive approach allows you to work effectively with a variety of stakeholders, including senior academics, committee members and other professional regulatory bodies.
You have:
- excellent written and verbal communication skills, strong stakeholder management skills and expertise to handle complex and confidential matters,an analytical mind with the ability to synthesise information into considered reports and recommendations,
- strong understanding of higher education accreditation policy and processes and/or the application of education or regulatory standards,
- proven outstanding organisational and time management skills, including attention to detail and the ability to manage competing deadlines, and
- demonstrated significant experience in developing and drafting agendas, minutes, briefings, committee reports and a range of policy and guidance documents.
It would be beneficial, though not essential, if you also have:
- experience in professional regulation, education or health sectors,
- understanding of the tertiary education sector and/or professional education, or
- a relevant tertiary qualification.
If you feel this role is right for you, please submit your application via Seek including a brief cover letter, your resume and your responses against the selection criteria found in the Position Description. Please email Olivia at [email protected] to request a copy of the Position Description, including the selection criteria.
Applications that do not address the selection criteria will not be considered.
Please note that shortlisting will commence immediately with applications closing at close of business hours on Tuesday 30 April 2024. Only shortlisted candidates will be contacted.
Why join PACFA?
Join our friendly and collegiate team where your work directly impacts the quality and safety of psychotherapy and counselling practices across Australia. We offer:
- a supportive and inclusive workplace,
- competitive salary and conditions,
- opportunities for training and development, and
- flexibility in work arrangements.