Updates for counselling and psychotherapy during Covid 

Last updated 10/11/2021 

Looking for information on vaccinations? Visit our vaccination FAQs. 



Fully vaccinated workers can continue to work from home via telehealth but are permitted to return to their workplace if they wish.

As per the NSW roadmap, workers who are not fully vaccinated are required to work from home until 95% of the eligible population in NSW are fully vaccinated (subject to change).

All workplaces must have COVID-safe check-in processes, such as QR codes, social distancing, and hand sanitisers set up.


  •  Masks are required for all staff and clients in all indoor settings (except children under the age of 12).
  • Masks are no longer required in outdoor settings.

View the NSW Roadmap guidelines.

For the latest Covid information, visit COVID19 NSW Rules or call 13 77 88.



The Victorian Department of Health has confirmed to the Allied Health Professions Australia (of which PACFA is an affiliate member) that following the easing of restrictions from 11.59pm Thursday 21 October, private practice allied health services in both Regional Victoria and Metropolitan Melbourne will be able to resume routine face-to-face care (including group interventions).

Telehealth is still advised where practical, however if seeing clients face-to-face, make sure to have the following in place:


  • Must be carried at all times.
  • Must be worn indoors and outdoors by Victorians aged 12 years or over except at home, or if a lawful reason not to wear one applies. Lawful reasons may include having a physical or intellectual disability that makes mask wearing difficult or harmful to health.

View the Victorian Roadmap.

For the latest information visit Coronavirus (COVID-19) Victoria | Coronavirus Victoria or call the 24/7 COVID-19 hotline: 1800 675 398.


South Australia 

South Australia is currently operating under Level 1 restrictions.

All health care services are required to operate COVIDSAfe check-in procedures.


  • Masks (covering the mouth and nose) are required in health care services, high risk settings such as aged care, indoor fitness facilities, and shared indoor public places. 

For the latest information and full details please visit the SA government Covid Restrictions page or call 1800 253 787 (9am - 5pm, 7 days per week).



All health care is now open with appropriate COVID Safe measures. Due to the ACT's high level of vaccination, proof of vaccination is not required.

COVID-safe measures include:

  • Maintain good hand hygiene
  • Keep socially distanced
  • Use COVID check in measures (businesses and venues must be registered for and using the CBR check-in app)
  • Check exposure locations frequently
  • Stay home if you feel unwell


  • Must be carried at all times
  • All individuals aged 12 years and over must wear a face mask when indoors
  • From 12 November, face masks only need to be worn in high risk settings (such as hospitals, residential aged care facilities, correctional and detention facilities, and residential accommodation facilities that support people who are vulnerable to severe disease), public transport, schools and front of house hospitality

For the latest information visit the ACT Government's website or call (02) 6207 7244.


Northern Territory

The Territory Check-In App is mandatory for business, organisations and places. All businesses must lodge a COVID19 safety plan.

You must maintain good hand hygiene and cleaning procedures. 
  • Face masks must be worn outside and in workplaces when you are unable to physically distance.
  • A mask mandate will remain in place in Greater Darwin and Katherine regions until 5pm on Friday 12 November 2021. Face masks must be worn outside of the home when you are unable to maintain a physical distance of 1.5 metres. You do not have to wear a mask while exercising or playing sport.

For more information visit the Northern Territory government's website or call 1800 490 484.



Businesses in Queensland must have a COVID19 safety plan and use QR code check ins


Different face mask rules apply for affected areas in south-eastern Queensland. For information please visit the QLD COVID19 website.
For the rest of Queensland, you are only required to wear a mask in some locations such as airports on domestic flights and in stadiums.

You need to wear a mask if you:

  • have been in a locked down area or impacted area; or
  • reside in the same household as a person who has been in a locked down area or impacted areas

We recommend everyone else in Queensland should keep a mask with them so that if you are in a situation where you may not be able to maintain physical distancing, you have some added protection.

For further information visit the QLD health website or call 13 42 68.